ace354 Privacy Policy

ace354 ("we", "our", or "ace354 platform") is a trusted online betting and casino platform serving users in Bangladesh. This privacy policy applies to the ace354 website and all associated services.

This policy describes in detail what information we collect when you use our services, how we use that information, with whom it may be shared, and what steps we take to protect your information.

By using ace354's services, you are considered to have agreed to all the terms of this privacy policy. If you do not agree with any term of this policy, please refrain from using our services.

2.1 Registration and Account Information

When you create an account at ace354, we collect the following information:

• Full name (in Bengali or English)
• Email address
• Mobile phone number
• Date of birth (for age verification — users under 21 cannot register)
• Bangladeshi National ID (NID) number (where identity verification is required)
• Bank account or mobile banking information (bKash, Nagad, Rocket, Upay)

2.2 Financial Transaction Information

ace354 records the following financial information during deposits and withdrawals:

• Transaction amount (in Taka)
• Type of payment method (bKash, Nagad, Rocket, Upay, or bank transfer)
• Date and time of transaction (BST)
• Transaction ID and reference number

2.3 Gaming and Betting Activity Information

ace354 maintains information related to user gaming activity, which includes:

• Betting history, amounts, and outcomes
• List of games played and duration
• Win and loss records
• Bonus and promotion usage history
• VIP level and cashback information

2.4 Technical and Device Information

When you visit our website, we automatically collect certain technical information:

• IP address and approximate location
• Browser type and version
• Device type (mobile, tablet, desktop)
• Operating system
• Website visit time, pages viewed, and session information

ace354 collects user information only for specific and legitimate purposes. We use your information for the following reasons:

3.1 Service Operation and Improvement

• Creating, verifying, and managing your account
• Processing deposits and withdrawals
• Providing betting and gaming services without interruption
• Improving platform performance and user experience
• Identifying and resolving technical issues

3.2 Security and Fraud Prevention

• Protecting accounts and preventing unauthorized access
• Preventing financial fraud and money laundering
• Detecting and investigating suspicious activity
• Verifying user identity

3.3 Communication and Customer Service

• Sending important account updates and notifications
• Providing transaction confirmations and receipts
• Providing customer service support
• Informing you about promotional offers and bonuses (if you have given consent)

3.4 Responsible Gaming

ace354 analyzes user gaming behavior to ensure responsible gaming. This includes identifying excessive gaming patterns and providing support in cases of problematic behavior. To learn more, visit our Responsible Gaming page.

ace354 generally does not share users' personal information with third parties. However, information may be disclosed in the following limited circumstances:

4.1 Service Providers

ace354 works with trusted third-party technology partners to operate its services, such as:

• Payment processors (payment gateways such as bKash, Nagad, Rocket, Upay)
• Game software providers (providers such as Pragmatic Play, Evolution Gaming, JILI, Spribe)
• Cybersecurity and identity verification service providers
• Cloud hosting and data storage providers

All these partners are bound by strict confidentiality agreements and may only use your information to provide services on behalf of ace354.

4.2 Legal Obligations

In the case of court orders, government directives, or legal obligations, ace354 may provide necessary information to the relevant authorities. In such cases, ace354 will endeavor to notify the user as much as possible, unless prohibited by law.

4.3 Business Transfers

In the event of a business restructuring, merger, or sale of assets involving ace354, user information may be transferred to the new owner. You will be notified in advance in such cases.

5.1 What Are Cookies?

Cookies are small text files that your browser stores on your device. ace354 uses cookies for various purposes.

5.2 Types of Cookies ace354 Uses

• Essential cookies: Required for the basic functionality of the website — login sessions, security tokens, and so on. The site will not work without these.
• Functionality cookies: Used to remember your preferences (such as language settings).
• Analytics cookies: Used to understand how users interact with the site, which helps improve the service.
• Security cookies: Used to detect and prevent fraud.

5.3 Managing Cookies

You can manage cookies by changing your browser settings. However, disabling essential cookies may prevent some important features of the site from working correctly.

ace354 has adopted industry-standard technical and organizational measures to protect user information:

6.1 Technical Security

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL/TLS encryption.
• Data Encryption: Sensitive information (passwords, financial data) is stored using strong hashing and encryption algorithms.
• Firewall and DDoS Protection: Advanced firewall and DDoS prevention systems are active.
• Regular Security Audits: System security testing is conducted regularly by third-party experts.
• Two-Step Verification: An additional verification layer for account login and financial transactions.

6.2 Organizational Security

• Only authorized staff can access user information.
• All staff go through confidentiality agreements and data protection training.
• Data access logs are regularly monitored.
• A rapid response plan is in place for data breaches.

ace354 does not retain user information for longer than necessary. The retention period depends on the type and purpose of the information:

7.1 Active Accounts

While your account is active, ace354 retains all your account and transaction information. This information is used to improve your service experience and provide necessary support.

7.2 After Account Closure

Even after your account is closed, ace354 may retain certain information for a defined period for the following reasons:

• To fulfill legal and regulatory obligations
• To assist in investigating financial fraud
• To preserve evidence for dispute resolution
• To comply with banking and anti-money laundering regulations

7.3 Data Deletion

Once the required retention period has ended, ace354 deletes or permanently anonymizes user data using secure methods.

As a user of ace354, you have the following rights over your own personal data:

8.1 Right to Access

You may request to know what information ace354 holds about you, how that information is being used, and with whom it has been shared.

8.2 Right to Rectification

If your personal data is inaccurate or incomplete, you may request a correction. Data can be updated through your account settings or by contacting the ace354 support team.

8.3 Right to Request Deletion

Beyond legal or regulatory obligations, you may request the deletion of your personal data. However, this right may not apply to active accounts or ongoing transactions.

8.4 Right to Object to Processing

You may object to marketing communications or unnecessary profiling. In such cases, the relevant processing will be stopped.

8.5 How to Exercise Your Rights

To exercise any of the above rights, please contact the ace354 customer support team:

Once your request is received, ace354 will process it as quickly as possible.

ace354 provides services only to those aged 21 and above. We do not knowingly collect personal data from any minor.

9.1 Age Verification

At the time of registration, ace354 verifies each user's age. If a person registers using false information, that account will be closed immediately and any collected data will be deleted.

9.2 Discovery of a Minor's Account

If ace354 becomes aware that a minor is operating an account, then:

• The relevant account will be closed immediately.
• Deposited funds will be returned subject to verification.
• Personal data will be securely deleted in accordance with applicable law.

10.1 Policy Update Process

ace354 may update this privacy policy as needed. Any changes will be published on this page and the "Last Updated" date will be revised accordingly.

For significant changes, ace354 will notify users in advance via email or account notification. Continued use of ace354 services after any changes will be considered as your acceptance of the updated policy.

10.2 Contact

For any questions, concerns, or requests regarding this privacy policy or your personal data, please contact ace354:

• Email: [email protected]
• Live Chat: Bengali-language support available 24 hours a day, 7 days a week

10.3 Related Policies

To understand ace354's complete legal framework, we recommend reading the following pages as well:

• Terms & Conditions — General terms of service use
• Responsible Gaming — Guidelines for safe and responsible gaming
• About Us — Detailed information about ace354
• FAQ — Answers to common questions